Support

Need help with Pebi? We're here to assist you.

Contact Us

For any questions, issues, or feedback, reach out to our support team:

Email: support@pebi.app
Response time: We aim to respond within 24 hours.

Frequently Asked Questions

Getting Started

How do I create an account?

Download Pebi from the App Store and sign in using your Apple ID or Google account. That's it — no separate registration needed.

Is Pebi free to use?

Yes, Pebi is free to download and use.

Taking Photos

Why does Pebi need my location?

Pebi verifies that you're physically present at a landmark before you can capture a photo there. This ensures all landmark photos in the community are authentic travel experiences.

How close do I need to be to a landmark?

You need to be within the landmark's geofenced area, which varies by location. The app will show you when you're close enough to take a photo.

Why can't I take a photo at a landmark?

Make sure location services are enabled for Pebi in your device settings (Settings > Pebi > Location > While Using the App). You also need to be physically near the landmark. GPS accuracy can vary — try moving to an area with a clearer view of the sky.

Collections & Achievements

How do collections work?

Your photos are automatically organized into collections by country. You can also create custom collections to group your travel photos however you like.

How do I earn achievements?

Achievements are earned by visiting and photographing landmarks. Each achievement has specific requirements, such as visiting a certain number of landmarks in a country or visiting landmarks of a specific type.

Account & Privacy

How do I delete my account?

You can delete your account within the app through your profile settings. You can also request account deletion by emailing support@pebi.app. Account deletion permanently removes all your data, photos, and collections.

Can I make my profile private?

New accounts are public: your postcards appear in the feed and on your profile, and you can switch to private under Settings → Account & Privacy.

Does Pebi sell my data?

No. We never sell, trade, or rent your personal information. See our Privacy Policy for full details.

Technical Issues

The app is running slowly or crashing

Try these steps:

Make sure you're running the latest version of Pebi
Restart the app
Check that your device is running iOS 26 or later
If the issue persists, contact us at support@pebi.app with details about what happened

My photos aren't uploading

Check your internet connection and try again. Photos will be uploaded once you have a stable connection. If the problem continues, please contact support.

Report a Problem

Found a bug or something that doesn't look right? Email us at support@pebi.app with:

A description of the issue
Your device model and iOS version
Steps to reproduce the problem (if possible)
Screenshots (if applicable)